Refund policy

Refund & Cancellation Policy

1. Digital Products

All products sold on our store are digital products. No physical items are shipped.

Due to the nature of digital products, purchases are generally non-refundable once the digital product has been delivered, accessed, or downloaded, except where required by applicable law.

2. Before Delivery

If you contact us before your digital product has been delivered or accessed, we may be able to cancel your order and issue a refund, depending on the circumstances.

3. Defective or Incorrect Products

If you receive a digital product that is defective, corrupted, substantially different from its description, or affected by a technical issue caused by us, please contact us within [7 days] of purchase.

We may, at our discretion and where appropriate:

  • Provide a corrected or replacement file

  • Provide a new template/access link

  • Fix the issue

  • Issue a refund if the problem cannot reasonably be resolved

4. Personalized Products

For personalized or customized digital products, refunds may not be available once work has started or the personalized product has been delivered.

Customers are responsible for providing accurate names, dates, wording, photos, and other information required for customization.

We are not responsible for errors resulting from incorrect information provided by the customer.

5. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We may review the order and, where appropriate, refund the duplicate purchase.

6. Change of Mind

We generally do not offer refunds simply because a customer changes their mind after purchasing, downloading, or accessing a digital product, subject to any mandatory consumer rights applicable to the customer.

7. EU/EEA Customers

For customers in the European Union or European Economic Area, mandatory consumer rights relating to digital content may apply.

Where applicable, customers may be asked to expressly consent to the immediate supply of digital content and acknowledge the applicable consequences for their statutory right of withdrawal, in accordance with applicable law.

Nothing in this policy limits any mandatory rights that cannot legally be excluded.

8. How to Request a Refund

To request a refund or report a problem with your order, please contact us at:

Email: [Your Email Address]

Please include:

  • Your order number

  • The email address used for the purchase

  • A description of the issue

  • Any relevant screenshots or details that help us understand the problem

We will review your request and respond as soon as reasonably possible.

9. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Last Updated: [Date]