Privacy Policy

Last updated: September 29, 2026

[Store Name] operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our store, purchase or access our digital products, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy applies to matters relating to the collection, processing, and disclosure of personal information.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

• Contact information, such as your name, email address, billing address, and phone number when provided.

• Payment and transaction information, such as transaction details, payment status, and payment method. Payment card details may be processed directly by our payment providers and may not be accessible to us.

• Order information, including the digital products you purchase, order history, and information required to fulfill your order.

• Customization information, such as names, dates, event details, text, images, or other information you voluntarily provide when requesting a personalized digital product.

• Communications, including information you provide when contacting us for customer support.

• Device and technical information, including IP address, browser type, device type, operating system, and network information.

• Usage information, including information about how you interact with and navigate our website.

We aim to collect only information that is necessary for the purposes described in this Privacy Policy.

2. Sources of Personal Information

We may collect personal information from:

• You directly, when you place an order, contact us, submit customization information, or otherwise use our Services.

• Automatically through our Services, including through cookies and similar technologies.

• Our service providers, including Shopify, payment providers, digital product delivery providers, analytics providers, and other technology providers that assist us in operating our store.

• Other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Fulfilling Orders

We use your information to:

• Process and confirm your orders.

• Process payments.

• Deliver digital products and download links.

• Provide access to digital or editable templates.

• Create and deliver personalized products when requested.

• Respond to customer support requests.

• Maintain records of your transactions.

Where necessary, this processing is required to perform our contract with you.

Improving Our Services

We may use information about how customers interact with our website to maintain, improve, and develop our store, products, and Services.

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send promotional communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

We do not sell your personal information.

Security and Fraud Prevention

We may process personal information to protect our store and customers, detect fraudulent or unauthorized transactions, prevent misuse, and maintain the security of our Services.

Legal Obligations

We may process or disclose personal information when necessary to comply with applicable laws, respond to lawful requests from authorities, establish or defend legal claims, or enforce our terms and policies.

4. Legal Bases for Processing – EU/EEA Customers

If the GDPR applies to your personal information, we rely on one or more of the following legal bases:

• Contract: when processing is necessary to process and fulfill your order or provide the digital product you purchased.

• Legal obligation: when processing is necessary to comply with tax, accounting, consumer protection, or other legal requirements.

• Legitimate interests: when necessary for purposes such as fraud prevention, security, customer support, and improving our Services, provided that these interests do not override your rights and freedoms.

• Consent: when you have provided consent for a specific purpose, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions.

• Remember preferences.

• Maintain security.

• Understand website usage.

• Improve our Services.

• Support marketing or advertising where permitted.

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

You may manage certain cookie preferences through our cookie consent tools or your browser settings.

6. How We Share Personal Information

We may disclose personal information only where necessary and permitted by applicable law.

This may include sharing information with:

• Shopify, which provides the platform used to operate our store.

• Payment providers, to process transactions.

• Digital product delivery providers, where required to deliver your purchased product.

• Technology and service providers, such as hosting, analytics, customer support, email, and security providers.

• Professional advisers, where reasonably necessary.

• Authorities or other parties, where required by law or necessary to protect our legal rights.

We do not sell or rent your personal information.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and data protection safeguards are in place where required by applicable law.

7. Relationship with Shopify

Our Services are hosted and powered by Shopify.

Shopify may collect and process personal information relating to your use of our store in accordance with its own privacy practices.

Information you provide through our store may be transmitted to Shopify and other service providers located in countries other than your country of residence where necessary to provide the Services.

For more information about how Shopify handles personal information, please review Shopify's privacy policy:

https://www.shopify.com/legal/privacy

Depending on your location, you may also be able to exercise certain rights regarding information processed by Shopify through Shopify's privacy portal:

https://privacy.shopify.com/

8. International Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we will rely on an appropriate legal mechanism where required by applicable data protection law, such as an adequacy decision or appropriate safeguards including Standard Contractual Clauses.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected.

• Our ongoing relationship with you.

• Legal, accounting, and tax requirements.

• The need to resolve disputes or enforce agreements.

• Fraud prevention and security requirements.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal obligations.

10. Your Privacy Rights – EU/EEA

If the GDPR applies to you, you may have the following rights, depending on the circumstances:

• Right of access – request access to personal information we hold about you.

• Right to rectification – request correction of inaccurate or incomplete information.

• Right to erasure – request deletion of your personal information where legally applicable.

• Right to restriction – request that we restrict certain processing.

• Right to data portability – request your personal information in a structured, commonly used, and machine-readable format where applicable.

• Right to object – object to certain processing, including certain processing based on legitimate interests or direct marketing.

• Right to withdraw consent – withdraw consent where processing is based on your consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us using the details provided below.

11. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.

If you are located in the EU/EEA, you may also have the right to lodge a complaint with the data protection authority in your country or place of residence, in accordance with applicable law.

12. Children's Data

Our Services are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where legally required, delete the information.

13. Automated Decision-Making and Profiling

We may use certain automated technologies provided by Shopify or other service providers for security, fraud prevention, analytics, or marketing purposes.

Where applicable law requires additional information or rights concerning automated decision-making or profiling, we will provide the information required by law.

14. Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms, including services such as Canva or social media platforms.

We are not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or data processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Store Name: [Store Name]
Email: [Your Email Address]
Business Address: [Your Business Address]
Country: [Country]

For privacy requests, please use the email address above.